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q Domains Related Questions

  • [Q] What is a Domain name and do I really need one?
  • Domain name is the unique name of your website (like yahoo.com, microsoft.com etc) that differentiates it from the other sites on the Internet. The domain name is the address of your website. You can move your domain name (entire web site) from one host to another.
  • [Q] How can I purchase a domain name?
  • You can purchase a domain name from your control panel. You should follow the steps:
    1. Login to your Control Panel.
    2. Go to New Domains & Services .
    3. Follow the domain registration form.
    If you have troubles or need help with the pucrhase form, contact our Sales Dept. over chat on the top of the page.
  • [Q] How to use my already registered domain name with your web hosting service?
  • [A] To set up the domain with us, add the domain through the Domain Manager menu, inside your hosting control panel. Once added under 'NS' column, you will see the proper NS settings next to the domain name. You need to point your domain to the specified NS settings (Name Servers). You can do so either by asking your domain provider, or you can do it yourself if you have a domain control panel.
  • [Q] Can someone see my personal information I provide when register a domain name?
  • [A] When you register a domain name your contact details are recorded in the so called WHOIS database - that maintains the contact info for all active domains. A domain's WHOIS info is publicly available as per ICANN regulations.

    If you feel upset exposing your contact deatils publicly, you can legally hide it by ordering Domain Privacy Protection to your domain. The service Domain Privacy Protection is available only for domain that are registered/transferred with us. You can purchase and apply Domain Privacy Protection to your domains over your control panel, New Domains & Services menu.
  • [Q] Is there a way to hide my personal contact information when registering a domain name?
  • [A] Yes, you can hide your personal contact info to reduce the chances of identity theft and data mining by purchasing Domain Privacy Protection . This service relaces your details with alternative to save you tons of spam and telemarketers. If any important information is sent though, it will be forwared to you. To purchase and apply this service, go to you control panel, New Domains & Services menu.
  • [Q] How do I manage my domain's MX, A, Cname, SPF, TXT, SOA records?
  • [A] Once you have setup your domain name with our services by assigning it our NS servers, you can manage MX , A , Cname , SPF , TXT , SOA records of your domain following these steps (only paid accounts) :
    1. Login to your Web Hosting Control Panel.
    2. Go to DNS Records menu.
    3. Choose hostname to manage its MX, A, Cname, SPF, TXT, SOA records.
    4. Add, Edit or Delete records.
    Note 1: Do not change configuration unless you are absolutely sure and know what you are doing.
    Note 2: For some DNS records change allow 12-36 hours to take effect.
  • [Q] How can I set/change the NS records of my domains?
  • [A] You should enter your Domain Control Panel and go to the My Domains section. Once there you should see the list of domains you currently have registered with us or transferred to us. Click on the domain you wish to edit and proceed to the DNS Settings tab. From there you can edit the NS records for your domain.


    Note: Be advised that a world-wide DNS replication takes 24-72 hours.

q Web Hosting Related Questions

  • [Q] What is website hosting?
  • [A] Website hosting is a service that allows you to upload and store your site's HTML documents and related files on our web server. Our server then makes the files available on the Internet for viewing by the public.
  • [Q] How do I pick a hosting plan?
  • [A] When picking a website hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. Do you need CGI, PHP, and MYSQL functionalities? If so, select the plan that includes these features.
  • [Q] I haven't received my welcome email. What should I do?
  • [A] Probably the mail server you are using has blocked the welcome email we have sent you. Write us from the exact email address you used upon signup asking to resend your welcome email. Ops yes, we can be reached at support [at] raed-servers.com.
  • [Q] Can I upgrade accounts?
  • [A] Yes, you can upgrade your hosting account at any time. All you need to do is login into your domain account and select the hosting upgrade that you would like.
  • [Q] Do you have an instant site design tool?
  • [A] Unfortunately, We do not have a web design tool yet. We hope to get it as soon as possible.
  • [Q] Can I use Microsoft FrontPage?
  • [A] You can use FrontPage or any other FTP enabled software to upload your web site. However, you will not be able to use some of the Microsoft features of FrontPage such as forms or counters.

    This should not be an issue though, because should you need those services you can use the ones provided to you from within your hosting control panel. We have many clients who use FrontPage, and find the forms, counters and other free scripts we provide more than adequate.

  • [Q] Can I host multiple websites?
  • [A] Yes, you can host multiple websites, but you will need to setup a separate website hosting plan for each website.
  • [Q] How do I renew my account?
  • [A] Your hosting account will be renewed automatically on a monthly basis, or you can log in to your MyAccount area to submit a renewal. For all accounts other than monthly billing you will be sent reminder emails. If you have any questions about your renewal, please contact us.
  • [Q] How do I start/upload my site to your hosting?
  • [A] To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Subdomain Manager menu and create a subdomain on any of the domains you are allowed as options in the dropdown menu.

    You will notice that a corresponding directory for that subdomain is automatically created for it at path: /home/USERNAME/public_html/ and such folder is created in the File Manager.

    Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in http://example.com (note "www." won't work for subdomains).

    If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use http://filezilla-project.org/download.php?type=client

    To establish FTP connection, please start your FTP client, type in the login details in their respective fields
    FTP Hostname : All FTP Hostnames are listed in your control panel, FTP Manager menu on the bottom of the page;
    FTP Username : FTP username is listed in your Control Panel, FTP Manager menu;
    FTP Password : The one you have assigned to your FTP account. For the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;

    If you are using a particular FTP client that also has a field input for "Remote directory", please type in: /home/www

    You may find the File Manager very useful to browse over your site's files and even edit these files.

  • [Q] Can I use PHP on my website?
  • [A] Yes! You can use PHP on your website.
  • [Q] Do you allow adult websites?
  • [A] NO, the adult websites are not allowed.

q FTP Client and File Transfers

  • [Q] What is an FTP client and how do I use one?
  • [A]

    1. What is an FTP client?

    FTP stands for File Transfer Protocol. Using an FTP client is a method to upload, download, and manage files on our server.

    Technical Information:
    FTP is a commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an intranet). There are two computers involved in an FTP transfer: a server and a client. The FTP server, running FTP server software, listens on the network for connection requests from other computers. The client computer, running FTP client software, initiates a connection to the server. Once connected, the client can do a number of file manipulation operations such as uploading files to the server, download files from the server, rename or delete files on the server and so on. Virtually every computer platform supports the FTP protocol. This allows any computer connected to a TCP/IP based network to manipulate files on another computer on that network regardless of which operating systems are involved (if the computers permit FTP access). There are many existing FTP client and server programs, and many of these are free.

    2. How do I use an FTP client?

    If you do not know how to use an FTP client, please use our step by step Setup Guides, as seen on the FAQ page. If you already know how to use an FTP client and are looking for the default settings, they are listed below:

    HOST ADDRESS: ftp.yourdomain.com
    USERNAME: yourdomain.com
    PASSWORD: your password
    REMOTE DIRECTORY: /yourdomain.com/html/

    Important Notes:
    - All regular files should be uploaded to the /html directory
    - Name your homepage index.htm and upload to the /html directory
    - All cgi scripts should be uploaded to the /cgi-bin directory
    - Servers are case sensitive (e.g. imAge.gIF MUST point to a file called imAge.gIF).
    - Make sure your FTP program is set to FTP, not SFTP

    3. Common FTP Errors

    Permission Denied in FTP program: This is because you are not uploading to the correct location. Be sure to add the "remote directory" of yourdomain.com/html/.

    Connection Refused: Double check your FTP settings (server/hostname, username, and password). You are not logging in correctly, or the account is not yet setup.

    Below are some links to obtain FTP clients that we recommend using.

  • [Q] I don't have FTP Client. Where should I get one from?
  • [A] We recommend FileZilla FTP Client. Download FileZilla here.
  • [Q] What are my FTP settings so that I can establish FTP connection?
  • [A]

    The FTP settings are as follows:

    FTP Host : All FTP Hosts are listed in your hosting control panel, FTP Manager section on the bottom of the page.
    FTP Username : FTP username(s) are listed in your hosting control panel, FTP Manager section.
    FTP Password : The one you have assigned to your FTP account, for the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;
    port : 21

  • [Q] How to change permissions (CHMOD) of a file or a directory?
  • [A]

    If you upload with File Manager all files/folders are uploaded/created by default with 755 permissions. Via File Manager you can change files/folders permissions by marking them on the left side check-box then choose permissions on the top and click on "Set" button.

    Alternatively and recommended you can change the permissions of your files/folders using FTP client. On most well-known FTP clients with a right click on the file/folder choose "Properties" to find an option for changing file/folder's permissions.

    Note: All php files need 755 permissions to work properly.

  • [Q] How can I use Mozilla Firefox to manage my website?
  • [A]

    You will need to download an extension, such as FireFTP to use Firefox as your FTP client. If you are using Firefox, visit FireFTP and click on the link to download the extension. Once FireFTP is installed, restart Firefox. For help using FireFTP, visit their website.

    FTP Settings
    Server: ftp.domainit.com
    Path: /yourdomain.com/html/
    Username: yourdomain.com
    Password: your password

  • [Q] How can I use Mozilla Firefox to manage my website?
  • [A]

    You will need to download an extension, such as FireFTP to use Firefox as your FTP client. If you are using Firefox, visit FireFTP and click on the link to download the extension. Once FireFTP is installed, restart Firefox. For help using FireFTP, visit their website.

    FTP Settings
    Server: ftp.domainit.com
    Path: /yourdomain.com/html/
    Username: yourdomain.com
    Password: your password

q General Questions

  • [Q] How can I create my first order in Raed Servers?
  • [A] Choose your needed hosting plan, Click order, and proceed to create the order and payment.
  • [Q] When do I receive my account information?
  • [A] Shared web hosting orders are delivered immediately after sucessfull payment.
  • [Q] What payment method do you have?
  • [A] We accept PayPal, Skrill, and Western Union.
  • [Q] What is the billing cycle for your web hosting?
  • [A] Our plans has these billing cycles: Anually, Biannually, Quarterly, and Monthly
  • [Q] Can I upgrade or downgrade my plan?
  • [A] Of course. You can place upgrade/downgrade order from client area.
  • [Q] What will happen if I reached my traffic limit?
  • [A]

    If you reach the traffic quota for your hosting account, the website will display a message that your account is over quota. When your account is over quota FTP access will be restricted (File Manager section will also be disabled).

    Note: The traffic counter is reset at the beginning of each month, so on the first or second day of next month, your website will become available to the open public.

  • [Q] Can I upgrade or downgrade my plan?
  • [A] Of course. You can place upgrade/downgrade order from client area.